Health & Safety Equipment FAQs

We carefully package and ship your orders to make sure they reach you in the best condition. However, if you receive an item that is damaged, we want to make it right. Please inspect your items immediately upon delivery. If you find any damage, contact us within 48 hours.

To speed up the process, provide us with photos of the damaged items and the packaging. Once we receive your claim, we will arrange for a replacement to be sent or offer a refund, depending on your preference. Our goal is to resolve the issue quickly so that you can continue with your project without delay.

Your privacy is a priority at MoLu Industrial Supplies. We are committed to protecting your personal information and using it responsibly. We collect only the information necessary to process your orders, improve your shopping experience, and communicate with you effectively.

Your data is stored securely and is not shared with third parties except as needed to fulfill your orders or comply with legal obligations. We employ industry-standard security measures to protect your information from unauthorized access. For more details, please review our Privacy Policy available on our website.

Your satisfaction is important to us. If you need to return or exchange an item, we offer a straightforward policy to guarantee you are happy with your purchase. You can return or exchange most items within 30 days of receipt, provided they are in their original condition and packaging.

Some items may not be eligible for return or exchange. Please check the product details or contact our customer service team for clarification. To start the return or exchange process, simply contact our customer service team. They will guide you through the necessary steps. Please note that return shipping costs may apply, depending on the reason for the return.

MoLu Industrial Supplies provides various shipping options to suit your needs, whether you’re ordering small items or large equipment. Shipping costs are determined by the size, weight, and destination of your order. During checkout, you can choose from several shipping methods, each with its own cost and delivery timeframe.

For large or bulk orders, we recommend contacting our customer service team to discuss the most efficient and cost-effective shipping solutions. We also offer expedited shipping options for urgent needs. Our goal is to deliver your order as quickly and efficiently as possible.

Yes, after your order has been shipped, you will receive a confirmation email with tracking details. This email will contain a tracking number and a link to the carrier’s website, where you can monitor the status of your delivery.

Tracking information may take a few hours to become active after the shipment has been dispatched. If you have any questions about your shipment or encounter any issues, our customer service team is available to assist you. We are committed to guaranteeing your order arrives as expected.

We understand the demands of large-scale projects and the importance of cost-effective purchasing. MoLu Industrial Supplies offers bulk purchasing options and discounts for clients across various industries, including agriculture, construction, healthcare, and more.

If you need to place a large order, contact our sales team with the details of the products and quantities you require. We will work with you to provide competitive pricing and guarantee timely delivery. This way, you can focus on your project without worrying about supply chain issues.

If you have any questions, need help with an order, or require further assistance, MoLu Industrial Supplies is here to help. You can contact our customer service team by phone during regular business hours, or by email at any time. Additionally, you can use the contact form on our website to send us a message.

We are committed to providing excellent customer service and will respond to your inquiries as quickly as possible. Whether you need product advice, help with an order, or assistance with returns or exchanges, our team is ready to support you.